Using this Portal

Delighting you is our goal. Please be patient while we are re-building this portal to be more user friendly and helpful.

You can view a complete history of your previous support tickets from the menu on the right.

The search function is limited currently, and it may be quicker for you to submit a new ticket if we are not immediately available through our live chat function found on the bottom right of all pages on our live site. If it is black in the center like this

someone is there to help now, but if it is grey like this

,then click to leave a message or click the "Submit Ticket" link in the menu to the right of this article.

When you submit a ticket, the more information you can provide, such as screen shots, your browser name and version of the device you're using (ipad, PC or phone make and model), the faster we'll be able to help you.

Support is available from 9 am to 5 pm Mon-Fri (NZT).  

Response outside these hours will be no later than on the next business day. Thank you.